All products will be refunded in full provided that they are returned to us unopened and in a re-saleable condition.
Items returned under the 30-day returns guarantee:
In the unlikely case that you are not happy with your purchase and wants to return the order within 30 days after delivery, we will refund the cost of the item in full. All items must be returned in in its original packing with all accessories and in a sellable condition to us using your own courier/registered postal service. The costs of delivery will not be refunded.
To ensure the quickest way for your return to be processed is to obtain a Returns Authentication Number (RAN). This is obtained by contacting us by email at [email protected] or calling us on +91 97477 23923. We would require your invoice number (can be found on the invoice sent with your order) and your order number (for online orders) to issue a Returns Authentication Number (RAN). Returns must be clearly marked with the RAN (if obtained), your full name, address, and invoice number. This will enable us to identify the goods.
Once you have been allocated a Returns Authentication Number - simply follow the instructions on the returns form that has been supplied with your delivery.
Upon receipt of the returned goods, we will refund the cost of the product within 7 working days via the same method of payment. .
Exchanging an Item:
If you have ordered an item incorrectly, then the item can only be exchanged providing the item is being exchanged for the same item but in a different size and is the same value. Items being exchanged must be returned in its original packaging and in a re-saleable condition. Once we have received the item, we will then exchange it for you. Unfortunately we cannot send any exchange item out until the original item has been returned to us. All items must be returned to us using your own courier/postal service. We recommend that you use a 'courier' or 'registered post' service to ensure that you can track the parcel.
Please note that if you wish to return a purchased item - then it must be returned to us in its original packaging with all its accessories and in a re-saleable condition.
All products that are returned to us in an unopened and sellable condition will be exchanged/refunded in full.