WE ARE EXPERIENCING SHIPMENT DELAYS DUE TO COVID RESTRICTIONS IN OUR AREA. KINDLY BEAR WITH US.

FAQs

When will my order ship?
In-stock orders placed before 12:00 pm will be dispatched the same day. All orders received after 12:00 pm will be shipped the next day.

How will my order be shipped?
All orders are shipped by our courier partners using surface and air transport.

How long will it take to receive my order?
Our goal is to deliver all orders within 3-7 working days, subject to your location. In some cases, it can take a little longer. You will be notified by email and SMS if there's a delay with your order.

Will I get notified about the order delivery?
Once your order has been despatched, you will receive an email and sms with the delivery method and tracking information.  

How can I track my order?
Upon despatch of your order, our courier partner will send you the tracking number by email and SMS. 

Can I pickup my order from your store?
Pick up from store is not available currently. We will have this option available in select cities soon.

How are the shipping charges calculated?
Shipping costs are calculated based on weight & dimensions of your order and shipping method chosen (ie. surface or air)

What is your return policy?
We would love you to keep your purchase and enjoy using it. In the unlikely event that you ordered the wrong item or you don't like the product that you ordered, you have the liberty to return products to us within 7 days from date of purchase. Please refer to our returns policy for details.