What are your opening hours?We are open from Monday through Saturday between 9:00 a.m. and 5:00 p.m (IST).
Where are you located?Our main office is located at 1K, Orchid Plaza, Wayanad Road, Moozhikkal, Calicut 673571. Click here for our Google location map.
Do you have other branches?No, currently we are based in Calicut. However, our dedicated account management team services clients across India.
What if I can't find what I'm looking for on the website?Our sales team will be happy to help you find the product you need. Just call +91 89393 20477 or use our Contact Form on the website to request assistance.
When will my order ship?In-stock orders placed by 5:00 pm are dispatched the next day.
How will my order be shipped?All standard parcels are shipped via India Post Business Parcel. Express parcels will be shipped either via India Post or courier. Once your order has been shipped, you will receive an email with the delivery method and tracking information.
What if I need my order immediately?We regret to inform you that immediate delivery is not possible currently. We will have this option available in select cities soon.
What are your standard local shipping charges?
- All Orders worth Rs 5000 and above are eligible for FREE shipping.
- For orders below Rs 5000 shipping costs will be charged based on weight & volume and shipping method.
How long will it take to receive my order?Our goal is to deliver all orders within 5 - 7 working days, subject to product availability. On some occasions it can take a little longer. Customers will be notified by email if there's a delay with their order.
Do you have a return policy?Yes, all products will be refunded in full provided that they are returned to us unopened and in a re-saleable condition. Click here to see our full returns policy. If you have any questions or concerns about returns, please call 89393 20477 to talk to one of our customer service team.
Do you ship internationally?No. We currently ship only in India. Please call us at +91 89393 20477 to discuss other possible options.
Do you take online payments?Yes, We accept online payments via the award winning CC Avenue payment portal. You can pay with your credit/debit card or online banking.
Can I pick up my order at your office location?No. currently orders cannot be picked up from our offices.
Do you offer volume discounts?Yes, volume discounts may be available. Please call 89393 20477 to discuss pricing options with our customer service team.
Do you have a return policy?Yes, all products will be refunded in full provided that they are returned to us unopened and in a re-saleable condition. Click here to see our full returns policy.
What if I receive a damaged product or a product I didn't order?We take extra care in filling, checking and packing all orders. The shipping company, however, is responsible for product after it leaves our warehouse. For your protection, please follow these procedures:
- Carefully inspect each product.
- Check the shipment against the carrier's delivery receipt to make sure you have received all cartons listed.
- Have the driver note shortages or damage, even if slight, on the delivery receipt.
- Immediately after delivery, open all cartons and inspect for concealed damage. If you find any damage, DO NOT discard the cartons or any contents of your package.
- Please contact us immediately at 89393 20477 or send us an email to [email protected] and we will assist you further.
Do I need an account to order?No, but you will need a valid email address and telephone number to place an order online.
How do I set up an account?It's easy! Click here to set up an account.